Booking.com’s Price Match Guarantee comes into play. If you find a lower price for the same accommodation on another website, Booking.com will match it, giving you peace of mind that you’re not overpaying.
In this article, I’ll guide you step by step through how to claim Booking.com’s Price Match.
What is Booking.com’s Price Match Guarantee?
Booking.com’s Price Match Guarantee is when you find your booked accommodation offered at a lower price on another website. The claim must meet specific criteria, but if it does, you’ll receive a refund of the difference.
Here’s how to claim the Price Match Guarantee in just a few easy steps.
Step 1: Ensure Your Booking is Eligible
Before you proceed, it’s important to verify that your booking qualifies for the Price Match Guarantee. Here are the key conditions:
- Same Property, Room Type, and Dates: The lower price you find must be for the same property, room type, dates, and policies (e.g., meal plan, cancellation, etc.).
- Available to the Public: The lower rate must be available to the general public and not part of a special membership or loyalty program, nor should it require a promo code.
- Timing: The claim must be submitted within 24 hours of booking your stay on Booking.com.
Make sure you have all the necessary details in hand, such as screenshots or links to the lower price on the other website.
Step 2: Prepare the Necessary Information
To successfully submit your Price Match Guarantee claim, gather the following details:
- Your Booking.com reservation number
- The URL (link) of the website where you found the lower price
- The price difference (including taxes and fees) between Booking.com and the other website
- Screenshots or documentation showing the lower price, the dates, and the room type
Booking.com will need this information to verify the price difference and confirm that it meets the requirements.
Tips: It’s better that the screenshot of the better offer is in the currency of the accommodation.
Step 3: Submit Your Price Match Claim
You can submit your claim once you’ve ensured your booking is eligible and gathered the required details. Here’s how to do it:
- Go to Booking.com’s Help Center or contact their Customer Service team. The easiest way is to send these screenshots via email. You can always write your email and send it to this example: confirmation number of your booking@my.booking.com ( ex: 4256887109@my.booking.com) Your email will be attached directly to your reservation on the Booking.com customer service system.
- Provide your reservation number and proof of the lower price.
- Be as detailed as possible when describing the lower price, including the date and time you found the offer.
Remember, you must submit the claim within 24 hours of making your Booking.com reservation.
Step 4: Wait for Confirmation
Once your claim is submitted, Booking.com will review the details. If the lower price is verified and meets all the conditions, they will adjust your booking and either refund the price difference or lower your total cost accordingly.
The process can take a few days, so be patient while Booking.com completes the verification.
Step 5: Receive Your Refund
If your claim is successful, you’ll receive either a message through Booking.com chat confirming that your claim is validated, and a refund for the price difference will be issued after your stay or your booking price will be updated to match the lower rate. The refund is usually processed to the original payment method you used to make your booking.
Learn more: How to Get a Refund After Free Cancellation on Booking.com
Important Things to Keep in Mind
While the process is straightforward, here are a few additional things to consider:
- Non-Refundable Bookings: If your booking is non-refundable, you can still submit a Price Match claim.
- Currency Differences: If the lower price is in a different currency, Booking.com will use its conversion rate to determine the difference.but, it is always better to submit the currency of the hotel or booked accommodation.
- Special Deals: Prices from special membership rates, promo codes, or hidden deals aren’t eligible.
Final Thoughts
Booking.com’s Price Match Guarantee is an excellent way to make sure you’re getting the best deal for your stay. By following the steps outlined above, you can quickly and easily submit a claim and receive a refund if you find a better price elsewhere. Feel free to share your experiences with claiming a Price Match Guarantee in the comments below!
