Did you know that over 68% of Booking.com users aren’t taking advantage of their free taxi perks? That’s right – you might be missing out on complimentary rides to your hotel! As someone who’s helped many travelers navigate Booking.com’s benefits, I’m excited to share everything you need to know about their free taxi service. This guide will help you save money and travel smarter in 2025. Let’s dive in!
What Is Booking.com’s Free Taxi Promotion?
Booking.com runs a free taxi promotion for guests| travelers who book accommodations on their platform. The free taxi promotion is a one-way ride from the airport to the hotel, and it is 100% provided by Booking.com and not the hotel.
The issue I have always faced during my experience as a customer service agent for Booking.com is that travelers have no clue about the terms and conditions regarding the free taxi promotion which makes it mysteriously sketchy, this discrepancy has led to many travelers, and Booking.com users to believe it is a scam.
Booking.com free taxi promotion- Eligibility Requirements
To be eligible for the free taxi promotion, you have to meet this list of 6 requirements.
- The check-in days window is between 2-90 days,
- Maximum 6 guests
- Minimum total transaction value
- City listed
- Chain hotels included in the promotion
- Reservation made without a partnership promotion
Booking.com free taxi promotion- terms and conditions
The Offer is for a one-way journey, up to a maximum of 6 people, from the airport direct to your accommodation on the check-in date, inclusive of overnight arrival and late check-in. Bookings of more than 6 people are not eligible. Changes to the pick-up point (including selecting an alternative airport), additional stops or deviations are not possible. Information about the free transfer along with the ability to redeem the offer will be provided to you on the booking confirmation page, within the Booking & Trips section of your Booking.com account and in your booking confirmation email.
To be eligible for the Offer, you must make a new accommodation booking at properties displaying the green promotional badge, found under each property’s name on the search results page (in one of the cities listed below). The booking must also be over the minimum spend threshold (location specific thresholds are indicated at the top of the search results). The accommodation booking must be made between 3 to 60 days before the check-in date. The free transfer must then be booked via the provided link no later than 24 hours before the start (UTC+00:00) of the check-in day.
Offer applies to direct Booking.com bookings only; bookings labelled “Partner Offer” or made via third party platforms are excluded.
This promotion is not open to employees of Booking.com. Offer is subject to availability and is available for a limited period only. Booking.com reserves the right to have sole determination regarding a customer’s eligibility to receive the Offer.
If you choose to cancel your accommodation booking, make amendments that result in the booking being less than the minimum spend threshold, or make ANY amendments such that your booking does not meet other criteria listed in these terms, you will no longer be eligible for the Offer.
This offer is not available to customers residing in South Korea.
The Offer is only available for the cities and corresponding airports (IATA) listed below:
See the list of eligible cities and airports
A Coruna (IATA: LCG), Aberdeen (IATA: ABZ), Abu Dhabi (IATA: AUH), Adeje (IATA: TFS), Adelaide (IATA: ADL), Agadir (IATA: AGA), Agia Marina Nea Kydonias (IATA: CHQ, HER), Aix en Provence (IATA: MRS), Ajaccio (IATA: AJA), Albufeira (IATA: FAO), Alghero (IATA: AHO), Alicante (IATA: ALC), Almaty (IATA: ALA), Almeria (IATA: LEI), Amalfi (IATA: NAP), Amman (IATA: ADJ, AMM), Amsterdam (IATA: AMS), Ankara (IATA: ESB), Annecy (IATA: GVA), Antibes (IATA: NCE), Antigua Guatemala (IATA: GUA), Ao Nang Beach (IATA: KBV), Argostoli (IATA: EFL), Arnavutkoy (IATA: SAW, IST, TEQ), Arrecife (IATA: ACE), Athens (IATA: ATH), Auckland (IATA: AKL), Ayia Napa (IATA: LCA), Badalona (IATA: BCN), Baku (IATA: GYD), Bangalore (IATA: BLR), Bangkok (IATA: DMK, BKK), Barcelona (IATA: BCN), Bari (IATA: BRI), Bath (IATA: BRS), Batumi (IATA: BUS), Bayahibe (IATA: LRM, PUJ), Beijing (IATA: NAY, PEK, PKX), Beirut (IATA: BEY), Bel Ombre (IATA: MRU), Belfast (IATA: BFS, BHD), Belgrade (IATA: BEG), Belle Mare (IATA: MRU), Belo Horizonte (IATA: CNF, PLU), Benalmadena (IATA: AGP), Benidorm (IATA: ALC), Bergen (IATA: BGO), Berlin (IATA: BER), Biarritz (IATA: BIQ), Bibione (IATA: TRS), Bilbao (IATA: BIO), Birmingham (IATA: BHX), Bled (IATA: LJU), Bogota (IATA: BOG), Bologna (IATA: BLQ), Bonn (IATA: CGN), Bordeaux (IATA: BOD), Bournemouth (IATA: BOH), Bratislava (IATA: BTS), Bremen (IATA: BRE), Brindisi (IATA: BDS), Brisbane (IATA: BNE), Bristol (IATA: BRS), Bronx (IATA: EWR, JFK, LGA), Brooklyn (IATA: EWR, JFK, LGA), Bruges (IATA: OST), Brussels (IATA: BRU, CRL), Bucharest (IATA: OTP), Budapest (IATA: BUD), Buenos Aires (IATA: AEP, EZE), Burgas City (IATA: BOJ), Cabo San Lucas (IATA: SJD, CSL), Cagliari (IATA: CAG), Cairo (IATA: CAI), Cala D’or (IATA: PMI), Calella (IATA: GRO), Calgary (IATA: YBW, YYC), Calheta (IATA: FNC), Calpe (IATA: ALC), Can Pastilla (IATA: PMI), Can Picafort (IATA: PMI), Cancun (IATA: CUN), Canggu (IATA: DPS), Canico (IATA: FNC), Cannes (IATA: NCE), Caorle (IATA: VCE), Cape Town (IATA: CPT), Cardiff (IATA: CWL), Carvoeiro (IATA: FAO), Casablanca (IATA: CMN), Castelldefels (IATA: BCN), Catania (IATA: CTA), Cebu City (IATA: CEB), Cesme (IATA: ADB), Chania Town (IATA: CHQ), Chaweng (IATA: USM), Chengdu (IATA: CTU), Chennai (IATA: MAA), Chester (IATA: LPL), Chiang Mai (IATA: CNX), Christchurch (IATA: CHC), Clermont Ferrand (IATA: CFE), Cluj-Napoca (IATA: CLJ), Cologne (IATA: CGN), Colombo (IATA: CMB, HRI, JAF, RML), Como (IATA: MXP, LIN), Constanta (IATA: CND), Copenhagen (IATA: CPH), Cork (IATA: ORK), Costa Teguise (IATA: ACE), Costinesti (IATA: CND), Courbevoie (IATA: CDG, ORY, BVA), Cusco (IATA: CUZ), Da Nang (IATA: DAD), Dalat (IATA: DLI), Dalyan (IATA: DLM), Dar Es Salaam (IATA: DAR), Denpasar (IATA: DPS), Denver (IATA: DEN, DIA), Doha (IATA: DOH), Dortmund (IATA: DTM), Dresden (IATA: DRS), Dubai (IATA: DWC, DXB), Dublin (IATA: DUB), Durban (IATA: DUR), Dusseldorf (IATA: DUS), Eforie Nord (IATA: CND), Eindhoven (IATA: EIN), El Arenal (IATA: PMI), Ericeira (IATA: LIS), Essen (IATA: DUS), Faliraki (IATA: RHO), Faro (IATA: FAO), Fes (IATA: FEZ), Fethiye (IATA: DLM), Flic-en-Flac (IATA: MRU), Florence (IATA: FLR), Fortaleza (IATA: FOR), Frankfurt (IATA: FRA), Fuengirola (IATA: AGP), Fukuoka (IATA: FUK), Gdansk (IATA: GDN), Gdynia (IATA: GDN), Geneva (IATA: GVA), Genoa (IATA: GOA), Girona (IATA: GRO), Glasgow (IATA: GLA, PIK), Gocek (IATA: DLM), Gold Coast (IATA: OOL), Golden Sands (IATA: VAR), Gothenburg (IATA: GOT), Granada (IATA: GRX), Grand Baie (IATA: MRU), Graz (IATA: GRZ), Hale (IATA: MAN), Hamburg (IATA: HAM), Hammamet (IATA: TUN, NBE), Hannover (IATA: HAJ), Hanoi (IATA: HAN), Helsinki (IATA: HEL), Heraklion (IATA: HER), Hersonissos (IATA: HER), Hillingdon (IATA: LHR), Ho Chi Minh City (IATA: SGN), Hoi An (IATA: DAD), Horley (IATA: LGW), Hospitalet de Llobregat (IATA: BCN), Houston (IATA: HOU, IAH), Hurghada (IATA: HRG), Hyderabad (IATA: HYD), Iasi (IATA: IAS), Ibiza Town (IATA: IBZ), Il Gzira (IATA: MLA), Illetas (IATA: PMI), Innsbruck (IATA: INN), Issy Les Moulineaux (IATA: CDG, ORY), Istanbul (IATA: SAW, IST), Izmir (IATA: ADB), Jaipur (IATA: JAI), Jakarta (IATA: CGK), Jerusalem (IATA: TLV), Johannesburg (IATA: HLA, JNB), Kalamata (IATA: KLX), Kamari (IATA: JTR), Karlsruhe (IATA: FKB), Karterados (IATA: JTR), Kata Beach (IATA: HKT), Kathmandu (IATA: KTM, PKR), Katowice (IATA: KTW), Kemer (IATA: AYT), Kempton Park (IATA: HLA, JNB), Khao Lak (IATA: HKT), Kiotari (IATA: RHO), Kolimbia (IATA: RHO), Kolkata (IATA: CCU), Kos Town (IATA: KGS), Kota Kinabalu (IATA: BKI), Krakow (IATA: KRK), Kuala Lumpur (IATA: KUL, SZB), Kuta (IATA: DPS), Kutaisi (IATA: KUT), Laganas (IATA: ZTH), Larnaka (IATA: LCA), Lat Krabang (IATA: DMK, BKK), Lecce (IATA: BDS), Leeds (IATA: LBA), Lefkada Town (IATA: PVK), Leipzig (IATA: LEJ), Lido di Jesolo (IATA: VCE), Lille (IATA: LIL), Lima (IATA: LIM), Lindos (IATA: RHO), Lisbon (IATA: LIS), Liverpool (IATA: LPL), Ljubljana (IATA: LJU), Lloret de Mar (IATA: GRO), London (IATA: LCY, LGW, LHR, LTN, SEN, STN, BQH), Los Angeles (IATA: BUR, HHR, LAX, LGB, SNA), Los Cristianos (IATA: TFS), Lourdes (IATA: LDE), Lubeck (IATA: LBC), Luton (IATA: LTN), Luxembourg (IATA: LUX), Luxor (IATA: LXR), Lyon (IATA: LYS), Maastricht (IATA: MST), Madrid (IATA: MAD), Magny Le Hongre (IATA: CDG, ORY), Mai Khao Beach (IATA: HKT), Malaga (IATA: AGP), Malia (IATA: HER), Mamaia (IATA: CND), Mamaia Nord (IATA: CND), Manchester (IATA: MAN), Manila (IATA: MNL), Marbella (IATA: AGP), Marmaris (IATA: DLM, BJV), Marseille (IATA: MRS), Matosinhos (IATA: OPO), Medellin (IATA: EOH, MDE), Melbourne (IATA: MEL), Mellieha (IATA: MLA), Merida (IATA: MID), Mexico City (IATA: MEX), Miami Beach (IATA: MIA, FLL, MPB), Milan (IATA: PMF, MXP, LIN, BGY), Mombasa (IATA: MBA), Montego Bay (IATA: KIN, MBJ), Montevideo (IATA: MVD), Montpellier (IATA: MPL), Montreal (IATA: YUL, YHU), Mumbai (IATA: BOM), Munich (IATA: MUC), Murcia (IATA: RMU), Nadi (IATA: NAN), Nagoya (IATA: NGO, NKM), Naha (IATA: OKA), Nai Yang Beach (IATA: HKT), Nairobi (IATA: WIL, NBO), Nantes (IATA: NTE), Naples (IATA: NAP), Nerja (IATA: GRX, AGP), New Delhi (IATA: DEL), New York (IATA: EWR, JFK, LGA), Newcastle upon Tyne (IATA: NCL), Nha Trang (IATA: CXR), Nuremberg (IATA: NUE), Oakland (IATA: OAK), Oia (IATA: JTR), Olbia (IATA: OLB), Oludeniz (IATA: DLM), Oostende (IATA: OST), Opatija (IATA: RJK), Orlando (IATA: MCO, SFB), Osaka (IATA: ITM, KIX), Oslo (IATA: OSL), Oviedo (IATA: OVD), Paderborn (IATA: PAD), Paguera (IATA: PMI), Palanga (IATA: PLQ), Palermo (IATA: PMO), Palma de Mallorca (IATA: PMI), Palmanova (IATA: PMI), Pamplona (IATA: PNA), Panama City (IATA: PAC, PTY), Paphos City (IATA: PFO), Paris (IATA: CDG, ORY), Patong Beach (IATA: HKT), Pattaya Central (IATA: UTP), Perth (IATA: PER), Peschiera del Garda (IATA: VRN), Phnom Penh (IATA: PNH), Piraeus (IATA: ATH), Pisa (IATA: PSA), Platanias (IATA: HER, CHQ), Platja d’Aro (IATA: GRO), Playa Blanca (IATA: ACE), Playa de las Americas (IATA: TFS), Playa de Muro (IATA: PMI), Playa del Ingles (IATA: LPA), Playa Honda (IATA: ACE), Playas de Orihuela (IATA: RMU), Plovdiv (IATA: PDV), Podgorica (IATA: TGD), Podstrana (IATA: SPU), Ponta Delgada (IATA: PDL), Porec (IATA: PUY), Port d’Alcudia (IATA: PMI), Porto (IATA: OPO), Porto Alegre (IATA: POA), Portsmouth (IATA: SOU), Positano (IATA: NAP), Poznan (IATA: POZ), Protaras (IATA: LCA), Puerto de Santiago (IATA: TFS, TFN), Puerto del Carmen (IATA: ACE), Puerto Iguazu (IATA: IGU, IGR), Puerto Rico (IATA: LPA), Pula (IATA: PUY), Queens (IATA: EWR, JFK, LGA), Queenstown (IATA: ZQN), Quito (IATA: UIO), Rabat (IATA: RBA), Rawai Beach (IATA: HKT), Recife (IATA: REC), Reykjavik (IATA: KEF, RKV), Rhodes Town (IATA: RHO), Riccione (IATA: RMI), Riga (IATA: RIX), Rimini (IATA: RMI), Rio de Janeiro (IATA: GIG, SDU), Riyadh (IATA: RUH), Roissy en France (IATA: CDG, ORY, BVA), Rome (IATA: CIA, FCO), Roquetas de Mar (IATA: LEI), Rotterdam (IATA: RTM), Rovinj (IATA: PUY), Saint Helier Jersey (IATA: JER), Saint Julian’s (IATA: MLA), Salamanca (IATA: SLM), Salou (IATA: REU), Salvador (IATA: SSA), Salzburg (IATA: SZG), San Antonio (IATA: IBZ), San Jose (IATA: SYQ, SJO), San Juan (IATA: SJU, SIG), San Sebastian (IATA: EAS), Santa Cruz (IATA: SJC), Santa Ponsa (IATA: PMI), Santa Susanna (IATA: GRO), Santana (IATA: FNC), Santander (IATA: SDR), Santiago (IATA: SCL), Santiago de Compostela (IATA: SCQ), Santo Domingo (IATA: SDQ, JBQ), Sao Paulo (IATA: CGH, GRU), Sapporo (IATA: CTS), Sarajevo (IATA: SJJ), Scheveningen (IATA: RTM), Seminyak (IATA: DPS), Seoul (IATA: ICN, GMP), Seville (IATA: SVQ), Shanghai (IATA: PVG, SHA), Sharjah (IATA: DXB, DWC, SHJ), Sharm El Sheikh (IATA: SSH), Sibiu (IATA: SBZ), Side (IATA: AYT), Siem Reap (IATA: REP, SAI), Siracusa (IATA: CTA), Sirmione (IATA: VRN), Sitges (IATA: BCN), Skopje (IATA: SKP), Sliema (IATA: MLA), Sofia (IATA: SOF), Soller (IATA: PMI), Sopot (IATA: GDN), Southampton (IATA: SOU), Sozopol (IATA: BOJ), Split (IATA: SPU), St Paul’s Bay (IATA: MLA), Stansted Mountfitchet (IATA: STN), Staten Island (IATA: EWR, JFK, LGA), Stockholm (IATA: ARN, BMA, VST, NYO), Strasbourg (IATA: SXB), Stuttgart (IATA: STR), Sunny Beach (IATA: BOJ), Sydney (IATA: SYD), Szczecin (IATA: SZZ), Tallinn (IATA: TLL), Tangier (IATA: TNG), Taormina (IATA: CTA), Tarifa (IATA: GIB), Tashkent (IATA: TAS), Tavira (IATA: FAO), Tbilisi City (IATA: TBS), Tel Aviv (IATA: TLV), The Hague (IATA: RTM), Thessaloniki (IATA: SKG), Timisoara (IATA: TSR), Tirana (IATA: TIA), Tivat (IATA: TIV), Tokyo (IATA: HND, NRT), Toronto (IATA: YTZ, YYZ), Torremolinos (IATA: AGP), Torrevieja (IATA: RMU, ALC), Torun (IATA: BZG), Tossa de Mar (IATA: GRO), Toulouse (IATA: TLS), Trapani (IATA: TPS), Treviso (IATA: TSF), Trieste (IATA: TRS), Tropea (IATA: SUF), Tulum (IATA: CUN), Tunis (IATA: TUN), Turin (IATA: TRN), Ubud (IATA: DPS), Utrecht (IATA: AMS), Valencia (IATA: VLC), Valletta (IATA: MLA), Vancouver (IATA: YVR), Varna City (IATA: VAR), Verona (IATA: VRN), Versailles (IATA: CDG, ORY), Vienna (IATA: VIE), Vigo (IATA: VGO), Vila Nova de Gaia (IATA: OPO), Vilnius (IATA: VNO), Warsaw (IATA: WAW, WMI), Wellington (IATA: WLG), Wladyslawowo (IATA: GDN), Wroclaw (IATA: WRO), Yerevan (IATA: EVN), Yokohama (IATA: HND), York (IATA: LBA), Zagreb (IATA: ZAG), Zanzibar City (IATA: ZNZ), Zurich (IATA: ZRH)
Booking.com free taxi promotion- how the offer is visible to travelers
Customers will see the free taxi banner in Search Results when searching for accommodation within the eligibility criteria.
The free taxi banner advises minimum spend requirements, and accommodation that meets the eligibility criteria is marked with a free taxi badge.
Note that even if a guest has seen the free taxi promotion banner in the search results or on the property page, their booking may not always meet the eligibility criteria for the free taxi promotion( i.e: due to selecting a lower value room than the eligibility criteria, or selecting a Partner Offer).
The free taxi promotion is displayed in green text, When viewing an eligible property page.
When viewing eligible property room selection, the free taxi promotion is displayed against the room Rates that meet eligibility criteria only
The guest is reminded that a free taxi is included when finalizing an eligible reservation
How to redeem and manage the offer after booking confirmation
After a guest confirms their booking, they can redeem their free taxi following these steps:
The free taxi promotion banner link will be visible after a booking is confirmed. A link will be shown on their confirmation page and their Booking & Trips page. In most cases, the same link will be sent along in the guest confirmation email.
To redeem the offer the customer must click on the link and they will be redirected to a personalized link for booking.com/taxi
The customer’s arrival airport will be pre-set and can only be changed for Multi-IATA destinations (cities with more than one airport assigned). For multi-IATA destinations, the guest will have the option to change the preset airport (see the dropdown per screenshot below). If the guest books the incorrect airport, they can cancel the free taxi and rebook as indicated in the Free Taxi promotion.
Guests must enter their departure airport. The departure airport is whatever airport they have last flown from. Note that if the customer is on a multi-city journey they put the last airport they flew from to reach the final arrival.
While booking a free taxi, customers should enter their outbound flight in the “Add flight tracking” section, which will automatically determine the taxi pick-up time. If the correct outbound flight can not be selected, customers can update the pickup time manually in the trip details bar.
Customers who have successfully redeemed the offer will receive another confirmation email for the free taxi. If the customer did not receive their taxi confirmation email, you are advised to contact the Customer Support Taxi team.
Once a free taxi has been successfully redeemed, the guest can handle any inquiries via the self-service platform at taxi.booking.com/mybooking
Bottom Line
While Booking.com’s free taxi promotion is genuine, its implementation could be more user-friendly. The company would benefit from clearer communication about eligibility requirements and a more streamlined redemption process. For travelers, understanding these nuances can mean the difference between enjoying a free ride and facing disappointment.
Remember: If you encounter any issues with your taxi booking, you can manage your reservation through taxi.booking.com/mybooking or contact the Customer Support Taxi team directly.